This book is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organisations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This handbook equips readers with the vital analytic tools required to conduct such assessments. Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:
Provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach
Review the main options confronting organizations embarking on an audit
Discuss the merits and drawbacks of the approaches available
Provide case studies of the communication audit process in action
Illustrate how findings can be interpreted so that suitable recommendations can be framed
Outline how reports emanating from such audits should be constructed.
This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.
'This is a terrific book which advances theoretical and applied knowledge about the purpose, conduct and outcomes of communication audits. The editors are two of the UK's leading scholars in organisational communication who are also both experts at carrying out audits in a variety of organisations and sectors. It's hardly surprising then that this is a most insightful text.'- Christine Daymon, Curtin Business School, Curtin University of Technology, Australia