"Results That Matter adds real substance to the discussion of how government can deliver the results citizens want at a price they are willing to pay.? For citizen activists, public sector leaders, and managers alike, it provides valuable lessons and examples they can use as they continue to push the envelope of results-based governance."
–David Osborne, coauthor, The Price of Government and Reinventing Government and senior partner at the Public Strategies Group

"Results That Matter provides concrete teaching tools for nonprofit developers, local governments, residents, or anyone else working to build strong and healthy communities. The authors demonstrate that results-based governance and citizen engagement not only enrich community improvement efforts, they are necessary ingredients for success."
–Michael Rubinger, president and CEO, Local Initiatives Support Corporation

"Too many politicians think that being a leader means being a power broker. Results That Matter clearly demonstrates that leadership means letting the people lead."
–Mayor William Johnson, Rochester, New York

"Citizen involvement and performance measurement are both critical ingredients to developing an effective, efficient, and equitable local government. Results That Matter helps us understand that these two aspects of local governance go hand in hand, and when combined can become a powerful force for community change. This book will be a useful tool for elected officials, professional managers, and any community leader who is interested in finding ways to move their city to the cutting edge of change."
–Christopher T. Gates, president, National Civic League

"Results That Matter is a must-read for any community leader, especially those outside of government, who want to create a community culture of high expectation for success. The book provides an engaging depth of information while staying in the comfort zone of those who aren't experts in performance measurement."
–Michael Meotti, president and CEO, United Way of Connecticut