Contents
• Introduction
• What Data are Important
• Getting Started
• Analyzing the Data: Who Are We?
• Analyzing the Data: How Do We Do Business?
• Analyzing the Data: Where Are We Now?
• Analyzing the Data: What Are the Gaps? What are the Root Causes of the Gaps?
• Analyzing the Data: Where Do We Want to Be? How Can We Get to Where We Want to Be?
• Analyzing the Data: Conclusions and Recommendations